Meralco Power Academy understands that the work in the sector demands skills and capacities beyond technical proficiency in the field of energy and power. To address these capacity-building needs, we also offer training and workshops on effective business writing, negotiation skills, self-mastery and effectiveness, and presentation skills.
Training Days: 2 days
Target Participants: Frontline and support personnel in the electric utility sector who interact with customers
Delivery: Face-to-face lectures
Elevate customer service practices by learning how to create impactful and memorable service experiences. Through interactive discussions and activities, participants explore practical strategies for enhancing customer interactions, strengthening engagement, and building lasting impressions.
The workshop also helps participants move beyond routine service delivery by developing a customer-focused mindset that consistently exceeds expectations.
Training Days: 16 hours
Target Participants: Supervisors and Team Leaders, Project Managers and Project Coordinators, Technical Professionals, and Administrative and Office Professionals
Delivery: Face-to-face lectures
Become a more effective communicator. Learn to write with clarity, impact, and empathy through this seminar-workshop on effective business communication. Participants will learn how to use the appropriate tone for different business contexts, apply key grammar rules, organize ideas effectively, and edit and proofread written communications to ensure clarity, accuracy, and professionalism.
Training Days: 2 days
Target Participants: Engineers, Supervisors and Team Leaders, Managers, Project Leaders, Procurement and Supply Chain Personnel, Contract Administrators, Business Development and Account Management Professionals, HR Practitioners, and Customer and Stakeholder Relations Personnel
Delivery: Face-to-face lectures
Master the art of strategic influence and negotiation through this comprehensive, interactive workshop designed for today's fast-paced business environment. Combining practical tools, proven frameworks, and immersive simulations, the program equips participants to negotiate with confidence, influence stakeholders, and achieve stronger business outcomes.
Participants will charge their "voltage" by:
- Maximizing outcomes through Value-Driven Client Negotiations
- Navigating obstacles and accessing key decision-makers with Overcoming Blockers & Gatekeepers
- Aligning cross-functional teams through Leveraging Internal Influence
- Strengthening supplier relationships with Trusted Supplier & Vendor Partnerships
- Increasing deal success via Amplifying Closing Rates
- Building professional presence and trust through Generating Confidence & Approachability
- Driving organizational alignment and collaboration through Energizing Alignment
- Applying frameworks such as Best Alternative to a Negotiated Agreement (BATNA) and Zone of Possible Agreement (ZOPA)
Training Days: 2 days
Target Participants: First-line supervisors
Delivery: Face-to-face lectures
Strengthen the knowledge and skills needed to effectively lead and manage a team. This leadership development program equips first-line supervisors with practical approaches to self-mastery, leadership, team management, and performance management.
Training Days: 2 days
Target Participants: Individual Contributors
Delivery: Face-to-face lectures
Level up personal effectiveness and build greater confidence as an empowered One Meralco employee. This self-mastery and effectiveness program helps individual contributors strengthen the capabilities they need to become more effective in their roles.
Training Days: 2 days
Target Participants: Supervisors and Team Leaders, Project Managers and Project Coordinators, Technical Professionals, and Administrative and Office Professionals
Delivery: Face-to-face lectures
Unlock full potential as an individual contributor by building greater self-awareness, resilience, and personal effectiveness. This self-mastery program equips participants with practical strategies for improving productivity, managing workplace challenges, and fostering positive working relationships.
Discussions include boosting one's self-image, managing personal and job-related stress, improving personal productivity, and dealing effectively with superiors and colleagues.
Training Days: 2 days
Target Participants: Supervisors and Team Leaders, Project Managers and Project Coordinators, Technical Professionals, Administrative and Office Professionals, and Sales Executives
Delivery: Face-to-face lectures
Present ideas with confidence and leave a lasting impression in professional settings. This workshop develops the communication skills needed to engage audiences, improve message retention, and deliver presentations with greater clarity and impact.
Participants will be trained on engaging audiences, improving message retention, and delivering presentations.
Build a more effective team. Harness their full capabilities with Meralco Power Academy’s Professional Development Program.
For more information about our programs and fees, please contact us at learn@meralcopoweracademy.org.
Get in touch with us!
Mobile
0998 974 7089 or 0968 853 2591 (Text Message/Viber)
learn@meralcopoweracademy.org
Get in touch with us!
Mobile
0998 974 7089 or 0968 853 2591 (Text Message/Viber)
learn@meralcopoweracademy.org